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    Warranty

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    Morrow Audio Cable Warranty
    Lifetime warranty on all Morrow Audio cable products. If your cable ever breaks, for any reason, even abused, we will repair or replace your cable for free. If you trip over your cable, if your pet eats your cable, if your child takes scissors to your cable, if your cable gets tangled in a sweeper, etc, we will repair or replace it for free. You only pay the shipping.

    Warranty applies to the original owner and is not transferable. Shipping cost, taxes and duties are not covered in the warranty.

    Please contact us before shipping us your product. We need to be sure that the product is defective. There might be an easy solution that will fix the issue.

    Try This First:
    The connectors on your cables can, over time, oxidize. With RCA and XLR cables, this can cause signal drop, buzzing, RFI, noise and hum. Use an electrical contact cleaner to clean the connectors. In most cases, this will solve the issue.

    Switch the left and right cables. If the problem stays in the same channel, the cable is not at fault. You have equipment issues. If the problem moves to the other channel, it is possible that the cable is defective.

    Include in your shipment...

    1. The cable(s) needing repair.
    2. A detailed note as to what needs repair. Include your name, email, phone number and ship to address.
    3. A copy of your purchase receipt.
    4. A check or money order for $15.00 USD to cover shipping and handling back to you.

    Ship your cables needing warranty repair to:

    WARRANTY
    Morrow Audio
    6608 Dixie Highway
    Florence, KY 41042

    Linear Tube Audio

    2-year parts and labor warranty. Contact us first to see if the issue can be easily resolved. Warranty repairs are handled by the manufacturer.

    Kirmuss Audio

    2 years parts and labor warranty. Please contact the manufacturer here.

    Legacy Audio

    Legacy Audio supports its customers and products with pride. We cheerfully warrant our loudspeaker products we manufacture from defects in materials and workmanship for a period of seven (7) years. Electronic components such as internal amplifiers and digital processors are covered for three (3)years.  Please register your product with Legacy Audio. Should you require service Legacy will require a proof of purchase in order to honor the warranty -  so please keep your receipt.

    • The warranty applies to the original owner and is not transferable.
    • The warranty applies to products purchased from an “Authorized Legacy Dealer”.
    • The warranty on active components such as digital processors or internal amplifiers is limited to three (3) years of coverage.
    • The warranty on dealer stock will extend for a maximum of two years from invoice.

    The warranty does not cover transportation costs of product to or from the customer, distributor or dealer, or related shipping damage.

    To register your product, please click here.

    Exclusions from Warranty
    The following situations or conditions are not covered by the Legacy Audio warranty:

    • Accidental damage, electrical abuse (such as burnt or jammed voice-coils) or associated equipment failure.
    • Use inconsistent with recommended operating instructions and specifications
    • Damage caused by modification or unauthorized service
    • Costs associated with the removal and reinstallation of defective products. Consequential damage to other products.
    • Normal wear such as fading of finishes due to sunlight.

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