Returns

Returns Quick Look…

• 60 Day Returns.*
• No restocking fees if returned according to the policy.
• Lifetime Warranty applies to all products.

“Wow! I hooked up the new Morrow bi-wire cables and was surprised just how much of a positive sound impact these cables make; bass, midrange and soundstage are so much bigger. This was a very good investment!” - Marty T

*60 Day Returns:
The moment you receive your cables, you have 60 days to experience the improvements that our technology provides.

The 60 day return begins when you receive the product. Returns are allowed only after the first 30 days of the 60 day return period have passed. This allows for proper settling in time and cable break-in time in your system. The first 30 day period is critical to fully experience the expansive soundstage, musicality and realism that our cables provide. See the Cable Owners Manual, which explains what you will hear and how to break in your cables.

Order cancellations:
If you need to completely cancel your order, there will be a 4% order cancellation charge that will be deducted from the order. This covers the fees that we are charged when an order is refunded. If your order has already been started, cancellation might not be possible. We understand that sometimes a mistake is made like ordering the wrong length or termination. Let us know as soon as possible. If we have already started to build the order, there might be other cost involved. Follow the motto "measure twice, cut once."

*Items Non-Returnable:
Cables purchased through the Trade-up Program and custom cables are not returnable for a refund. A custom cable is defined as one that is of any configuration not offered on the website. Shipping and cable break in service is not refundable, being a service that you received.

How to make a return:
Read the return policy below and follow the instructions. Fill out the return form provided there. We will send you a return approval by email. You will receive a refund according to the policy when received. 

”The Morrow cables sound so natural. Everything sounds so controlled and precise. They have fantastic transient response and excellent dynamics. The way it helps paint the picture of your music is truly beautiful. They help you hear the little nuances and details in your music that you may have otherwise missed. I can hear more of the details in the tracks I am listening to. With the other cables, the details would be covered up by a slightly muddied sound.” - legion1capone  

Return Policy and Instructions:

1. Read this policy and fill out the form below. We will contact you shortly, or on the next business day if it is after hours.
2. Returns are accepted after the first 30 days of the 60 day return period, to allow for proper break in. If a return is received prior to the required 30 day period, a 4% service fee will be accessed and deducted from your refund.
3. Shipping is not refundable. Break-in service is not refundable since it is a service that you received.
4. Cables purchased through the Trade-up Program and custom cables are not returnable for a refund.
5. We offer exchanges through the form as well, like if you received the cable and realize that you ordered the wrong length, etc. Applicable but fair fees might apply.
   
6. You will shortly receive an approval email. Print that out and put it in the box with the cables.
7. Put "Return" or "Exchange" on the box and ship to: Morrow Audio, 7383 Decosta Dr., NE Rockford, MI 49341
8. Cables must be in like new condition and returned with all packaging.
9. A full refund according to the policy will be given to the original method of payment when received.
   
   Morrow Audio has the right to waive a return request or charge for services if abuse to the policy is evident such as multiple orders with returns or repeatedly missed orders or mistakes which are prevalent for a customer.