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Returns

Please see our Return Policies below. Approval is needed for all returns. Please Contact Us with what you wish to return.


60 Day Cable Returns:

Returns are not provided until after the first 30 days of the 60 day return period. This allows for a proper settling in time and evaluation in your system, as well as the necessary time for break-in. Even if our break-in service is used, this first 30 day period is critical to fully experience the expansive soundstage, musicality and realism that our cables provide. See Reviews


Elite & Anniversary Cable Re-stocking Fee:

Effective for orders placed on or after 6/2/2020, Due the complexity and intense labor involved in building these models, there is a 10% restocking fee if the cables are returned. The buyer will receive what was paid, less 10%, shipping and breakin service if ordered.

Order Cancellations:
If you must cancel your order before actually receiving it, please understand that there are cost that we incur as well as time and materials spent on your order. Because of these loses due to your cancelling the order, an order cancellation fee of up to 10% might be charged depending on the model number of the cables as well as the progress of your build.


Cables Purchased Through the Other Brand to Morrow Trade-up Program: The above 60 day return policy applies. 

Cables Purchased Through the Morrow to Morrow Trade-up Program: This is where you trade in your existing Morrow cable for another Morrow cable. Cables obtained through the Morrow to Morrow Trade-Up Program are not eligible for a return. 

Custom Cables:
Custom cables are defined as any cable built in a configuration or length that is not offered on the website. These are not returnable for a refund. If we have to create a way for you to purchase a special cable, or if it cannot be purchased through the site by normal means, it is not returnable for a refund.

Cable Break-in Service:
We can help break your cables in with our break-in service. 3, 5, 10 and 20 day service is offered. One price covers all the cables in your order. This service can be added to your order Here. The break-in service is non-refundable. It is considered a service that you received.


Return Policy for Qualifying Morrow Audio Cables:
Cables must be in like new condition for your return to be accepted. We will not accept returns on cables that have been marked, tape applied, bent connectors, or any other signs of damage other than normal wear. Any promotional or free items received with your purchase must also be returned.

Returns can only be requested by and honored to the original buyer of the product who placed their order through Morrow Audio. Refunds will only be given back to the same credit card type and number or PayPal account that was used for the original purchase.

1. If you make a return, it must be shipped out and postmarked within the last 30 days of the 60 day policy.

2. Contact us by email with what you wish to return. We will review your return request and send you an approval email. Print this out and include it in the package with the cables that you are returning.

3. After receiving this approval, ship the cables to the address found below.

4. When we receive the product, you will receive the refund less applicable re-stocking fee, shipping and break-in service. The break-in service is a service that you received, which is not refundable.

5. In the case of international shipments back to us, if your shipment causes us to be charged taxes and duties for your returned cables, you will be charged for said taxes and duties. Please declare as a "product return" with $1.00 or less value on the customs form. Not doing this can also cause a delay with your refund as we will need to wait for the taxes and duties bill to arrive.

6. If you received free promotions, like free shipping or free products when you placed your order, you will be required to return the promotional products as well as pay for the original shipping cost that we incurred. The cost will be based on the current USPS shipping rates calculated from our factory to your location. This will be deducted from your refund.


Ship your approved return cables to:
(Include a copy of your approval e-mail)

RETURNS
Morrow Audio
6608 Dixie Highway
Florence, KY 41042


Linear Tube Audio
14 Day In-home audition/ return. Period begins when you receive the product. The return must be requested by the 14th day and must be in perfect - like new condition. A pre-paid return shipping label will be provided by email to you from LTA.

To make a return for Linear Tube Audio products:

  1. Contact us that you wish to make a return. We will communicate to LTA on your behalf.
  2. You will receive an email with a pre-paid return shipping label from Linear Tube Audio.
  3. Follow their directions and ship the product to them.
  4. They will contact us that the product was received. We will make the refund back to the payment method that you used when you placed the order. We will email you the refund confirmation.

Legacy Audio and Kirmuss Audio Products
These products are not eligible for a return. All sales are final.

All policies are subject to change without notice.

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