Easy Return Policy

Cable Returns are Easy!

• 60 day returns on all new cables! Just fill out the easy return form below.
• Receive 100% of your money back, less shipping!
• The 60 day return window begins the day you receive the cables.
• Experience what our cables can do for your music, no obligation!

Other Products:
Other products sold on this website are not eligable for a return. All sales are final.

Demo, Used Items & Products Won From Auctions:
Products won through AudioGon auctions, as well as demo or used items are not eligible for a return, exchange or store credit. Cables, however, can participate in our trade-up program.

Cable Trade-Up:
You may trade up your Morrow Audio cables to a higher model at any time. Please use the form found on the cable trade-up program page.

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Easy Return Authorization Form:

Fill in the required form below. We will then send you an email with instructions on how to make the return for a refund, store credit or exchange as well as the RA (return authorization) number. If you are doing a cable trade-up, please use the form on the trade-up program page.

Name
Email
Order number or date of purchase
Select type of return (if cable trade-up, use form on trade-up page)	Store Credit Exchange Refund
If exchange, for what product?
If balance due, how will you pay?	Use credit card from last purchase Send me a PayPal payment request Call me at the number below I will call Morrow Audio
Phone number (optional)
Product you are returning
Amount paid
Read return policy below?	Yes No
Please explain the reason for the return in the field below

 

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*Return Policy:

Making a return with the intent to re-order, to take advantage of sales, coupons or other special offers:

Sales are by chance happenings. We recommend that you call to see if we are planing a sale so that you do not miss out. We do not accept returns with the intent or motive to re-order to get a sale or better price.

How To Make A Return For Refund, Exchange, Store Credit Or Cable Trade-Up:

1. Fill out the Easy Return Authorization Form above to receive your RA (return authorization) number. If you are doing a cable trade-up, please use the form on our trade-up program page.

3. The return must be shipped back with the items that accompanied the product when originally received.

4. Include a copy of your receipt or e-mail copy (if possible) with your returned product.

5. Ship the item to "Morrow Audio, 1133 Casson Way, Independence, KY 41051, USA".

Conditions & Exceptions for All Products:

A) The return period begins the day that the product is delivered, as testified by the delivery confirmation date provided by the mail carrier. Returns must be postmarked no later than the last day of the return period.

B) All return options are subject only to the original buyer and are not transferable. This is also the case for a customer who receives the product as a gift. If the product is returned, the original buyer will receive the refund and not the receiving party.

C) Refunds will normally be issued within 2 days of receiving the returned product. Your refund might be delayed if our office is closed due to holidays, vacation, etc. Once we are back, your refund will be applied.

D) The refund will be issued to the original buyer in the same manner in which it was received; Credit card purchases will be refunded to the same credit card, Pay Pal to the same Pay Pal account, etc. If you paid by check or money order, you will be mailed a Morrow Audio company check after the payment clears our bank.

E) If the original account through which payment was made is found to be closed at the time the refund is to be issued, no refund will be given. There are no exceptions in this case for our security. The product will be shipped back to the customer.

F) International returns must be marked in a way so that we are not charged taxes or duties. Tell your shipper that you are making a return and they will instruct you how to do this. Otherwise, taxes and duties charged to us will be deducted from your refund.

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Be Sure Before You Buy:
We depend on our customers to do their research on a product they are interested in before committing to a purchase. We encourage them to read reviews, ask us questions, etc, to make sure that the product will work in their system.  We also recommend they consider the all important and powerful WAF (wife acceptance factor).

Feel free to contact us with any questions you have concerning a product you are interested in. We will try to understand your system and needs and will give you the proper advice and direction, helping you to make a purchase that will be successful for you.

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Have a question or comment about a return or the price guarantee program?
Please use the convenient form below. You will receive a
reply in your email shortly. You may also call 800-280-9167.

Name
Email
Please type your question in the field below: